When to go and when not, the protected route, the rules for accompanying persons, the exemptions: all the advice for a conscious use of health facilities

 

Rome, 30 September 2020 - Il first aid of the Campus Bio-Medico University Hospital opened on September to respond to a significant need for assistance in the southwest quadrant of the capital and in the municipalities closest to the capital, also accessible by helicopter.

With a catchment area of ​​300.000 citizens in the southern area of ​​Rome in the districts of Eur, Spinaceto, Mostacciano, Laurentino, Pontina, Trigoria, Fonte Laurentina, Castel Romano, the new emergency room represents an essential service for the area in a vast area of ​​the capital, close to the Grande Raccordo Anulare and the coastal resorts.

With this "Guide to the good use of the First Aid" citizens have one more tool to use emergency-urgency care appropriately and go to the emergency room with confidence.

When should you go to the emergency room?

  • When your life is in immediate danger;
  • When there is an urgent and non-deferrable need for specific therapies;
  • When you have been the victim of a serious trauma;
  • When yes, you are suffering from acute symptoms that significantly affect your state of health.

When is it not appropriate to go to the emergency room?

  • to obtain non-urgent specialist visits and checks
  • for all the services available from your general practitioner, paediatrician, public outpatient clinic or emergency doctor;
  • out of comfort or fear of being ill

 

If I have a fever and go to the emergency room, what should I do?

Follow the instructions of the healthcare personnel upon your arrival. You will be directed to the protected path for patients with fever.

 

If I suspect I have a Covid-19 infection, can I go to the emergency room?

No. Consult your general practitioner on the phone, or through the Lazio Doctor App for Covid, or call the regional toll-free number 800 118 800. If you have the area code 06 you can call 112.

 

Can carers enter the emergency room?

Yes, but they cannot stay in the waiting room. The Decree of the President of the Council of 7 August 2020 does not allow the stationing of carers in the waiting room of the Emergency Department. Upon arrival, you can accompany the patient to triage, but immediately afterwards you will have to leave the premises of the Emergency Department.

 

How can I get information and news about a loved one in the emergency room?

The information will only be given by telephone to the person/contact indicated by the patient at the time of triage. The person will be called at the time of hospitalization, discharge or transfer to another facility. In the event of a prolonged stay in the Emergency Department, telephone information will be provided in the early afternoon, especially if the patient is not autonomous in communicating.

 

What is the PS Campus Bio-Medico app?

It is a dedicated app, for Android and Ios, to follow the patient on his journey in the Emergency Department. Through the patient's personal code that is delivered during the triage phase, it is possible to monitor the status of the procedure in the Emergency Department from the comfort of your smartphone. The attendance at the Emergency Department can be consulted in real time as well as all the services connected to the Emergency and Admissions Department and the Campus Bio-Medico University Hospital: affiliated hotel facilities, local pharmacies, information on parking, bar and restaurant services and chaplaincy.

 

What documents should I bring with me?

All you need is an identity document and a health card.

It is also advisable to have with you any health documentation referring to current or previous pathologies. It can be decisive in guiding the Doctors in dealing with the pathology that prompted you to go to the Emergency Department.

 

What is the call number for?

Assigned together with the color code during the triage phase, the number is used to be called and seated in the examination room in respect of privacy. It does not indicate the order of access to the examination room as there are different lists for the different clinics. The waiting time is linked to the number of patients with a more urgent triage code and may be extended in the event of the arrival of more urgent patients.

 

What are the urgency criteria that establish priority for admission to visits?

People who access the Emergency Department are immediately evaluated by the nursing staff who assign them a color and number code on a scale of five, from red to white, based on the urgency and priority of intervention. Codes are assigned during triage and indicate:

1 CODE RED EMERGENCY: patient in danger of life; instant access;

2 CODE ORANGE URGENCY: patient with serious pathologies at risk of development; quick access;

3 CODE BLUE URGENCY DEFERABLE: patient with stable conditions in which, however, there is a developmental risk;

4 MINOR URGENCY GREEN CODE: patient with minor pathologies; performance guaranteed as soon as possible, enter after patients with higher urgency codes

5 WHITE CODE NON-URGENCY: patient with pathology managed in an outpatient clinic, access after all, variable waiting times proportionate to the influx to the Emergency Department and the resolution times of all the more urgent cases.

 

What is forbidden to do in the emergency room?

All activities that may disturb or endanger other patients are prohibited in the Emergency Department. In particular it is forbidden:

  • to smoke;
  • carry weapons;
  • bring animals;

                        

Are emergency services paid for?

No, PS is not paid for. Except for the white codes for services not followed by hospitalization, as they are not recognized as urgent, for which a fixed fee of €25,00 is required.

 

Who is exempt from paying the ticket?

All those who are in possession of a certificate of total exemption of the ticket are exempt from payment, also exempt people with trauma, cases of accident at work and children up to 14 years of age.